Business Administration Level 3

Gain real industry experience and a nationally recognised qualification.

Who is the course for?

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

What skills, knowledge & behaviours will my employee gain?
  • IT
  • Record and documentation production
  • Decision making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project Management


  • The organisation
  • Value of your skills
  • Stakeholders
  • Regulations
  • Policies
  • Business Fundamentals
  • Processes
  • External environment factors


  • Professionalism
  • Personal qualities
  • Managing Performance
  • Adaptability
  • Responsibility
What is the course content?


Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Able to update and review databases, record information and produce data analysis where required.

Record and document production

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Decision making

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Interpersonal skills

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.


Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.


Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies them self to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Planning and organisation

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Project management

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

The organisation

Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.

Value of their skills

Knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career.


Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations.

Relevant regulation

Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations.


Understands the organisation's internal policies and key business policies relating to sector.

Business fundamentals

Understands the applicability of business principles such as managing change, business finances and project management.


Understands the organisation's processes, e.g. making payments or processing customer data. Is able to review processes autonomously and make suggestions for improvements. Applying a solutions-based approach to improve business processes and helping define procedures. Understands how to administer billing, process invoices and purchase orders.

External environment factors

Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact). Where necessary understands the international/global market in which the employing organisation is placed.


Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation's code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.

Personal qualities

Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared.

Managing performance

Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete. Performs thorough self-assessments of their work and complies with the organisation's procedures.


Is able to accept and deal with changing priorities related to both their own work and to the organisation.


Demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in seeing that projects are successfully completed and customer requests handled appropriately. Takes initiative to develop own and others' skills and behaviours.

How does the course work?

Once you have been fully inducted and enrolled onto your Business Administration course you will receive a welcome e-mail along with your e-portfolio log on which will enable you to access and complete your course work set by your tutor.

You will receive face to face sessions with your tutor each month which are carried out within your work environment. The e-portfolio system gives you a 24/7 learning platform to use in between your visits and you can also contact your tutor via the system.

Throughout your course along with the course work you will also have on-programme assessments which will be carried out by your employer and Mercia College – for example meetings with your employer and Mercia College, observations carried out by your tutor in the workplace.

At the end of your course (after 15-18 months duration) you are required to undertake an end-point assessment (EPA). The EPA is an assessment which is carried out by an independent end point assessment assessor. The EPA centre will arrange for an independent assessor to visit you at a mutual convenient time and date with both you and your employer.

How long is the course duration?

Typical duration is 15-18 months

What is an Assessment Gateway ?

The End Point Assessment (EPA) can only be triggered after 12 months of starting the apprenticeship and is dependent on when the employer and Mercia College decide that you are ready. EPA is typically expected to conclude within 3 months. The employer has the final decision to progress the apprentice to EPA.

Mercia College:

Ahead of EPA, we will support the apprentice in meeting the apprenticeship standard and then judge whether the apprentice has successfully met the learning outcomes to trigger EPA. Level 2 English and maths will need to be completed before triggering EPA. In considering these factors, Mercia College is able to advise the employer when the apprentice is ready for EPA for the employer to decide.


The employer makes the final decision to progress the apprentice to EPA, by reviewing the Portfolio of Learning and performance of the apprentice in meeting the Standard. The employer confirms whether digital skills have been shown and the apprentice is recognised for on-the-job IT skills. If the employer feels that the apprentice has met the learning outcomes, and is competent in the apprenticeship role, they should progress the apprentice to EPA.


The apprentice makes every effort to have gained the knowledge, skills and behaviour across the Standard, as demonstrated in their Portfolio of Learning and 1-to-1s. The project is to be completed before the gateway can be triggered. The apprentice must complete Level 2 English and maths before progressing to EPA, if not completed prior to the apprenticeship.

What is the End Point Assessment (EPA)?

Assessment methods

The EPA consists of three elements, all of which may be completed online. All assessment methods need to be passed. Each assessment method will directly assess the knowledge, skills and behaviours of the Standard. The assessor has the final decision.

Knowledge Test:

The apprentice undertakes a multi-choice test to last a maximum of 60 minutes and include 50 equally weighted multi-choice questions with four possible answers each. The assessment is required to be passed before the apprentice progresses to the interview and presentation. The test is to be completed online and requires invigilating.

Portfolio-based Interview:

The interview is for 30-45 minutes and scored out of 100 by the Independent Endpoint Assessment Organisation (EPAO). The Portfolio produced by the apprentice over course duration provides a structure for this conversation.

The interview assesses:

  • Understanding of the portfolio to validate competence shown
  • Self-reflection of performance, demonstrating knowledge and how appropriate skills and behaviours have been applied
  • Judgement and understanding to explain appropriate examples

Project Presentation:

The apprentice delivers a presentation to the EPA on a project they have completed or a process they have improved. The presentation lasts 10-15 minutes, with a further 10-15 minutes for a Q&A session. The presentation is out of 100. The project is completed from month 9 of the apprenticeship and should be completed prior to EPA being triggered. The project is submitted to the EPA and they provide a question to answer in the presentation, for example:

  • How have you improved a process or operating practice?
  • What were the steps you took to implement the project?
  • What worked well and how would you improve the results in future?

The presentation is expected to be produced using Microsoft Office PowerPoint or Prezi, demonstrating a minimum level of IT skills.

Weighting and grading of assessment methods

The knowledge test should typically be passed, before progressing to interview and presentation. Each part of the EPA has a pass mark of 60% and must be passed in order to pass the overall apprenticeship. Grade boundaries are provided below for each method. The percentage scored for each of the Assessment Methods is to be rolled-up into an overall percentage to decide the grade for the apprenticeship. The following weighting is to be used:

  • Knowledge Test – 20%
  • Portfolio Interview – 40%
  • Project Presentation – 40%

The overall pass mark is 60% and a distinction can be awarded for higher levels of attainment. The below descriptions provide expectations for the grading levels.

Grading scale:

Fail = less than 60%

The apprentice has not sufficiently evidenced the knowledge, skills and behaviours to meet the Standard.

Pass = 60-79%

The apprentice has shown an adequate level of performance across the Standard. They can evidence a basic level of knowledge, understanding and application in demonstrating the learning outcomes. In particular, use of basic IT packages, communicating with different stakeholders, producing accurate records and documentation, and demonstrating learning of the working environment.

Distinction = 80% and over

The apprentice has shown a high degree of expertise across the Standard. They can evidence knowledge, understanding and application of learning. They can reflect on their own learning, evaluate their own performance and improve their performance in demonstrating specific learning, especially in how their role supports the wider team. Sharing learning with others, and seeking to promote best practice, is likely to warrant a distinction in addition to the other requirements of the Standard.

What qualifications will my employee receive?

Level 3 Apprenticeship Standard in Business Administration

Functional Skills in Maths and English Level 2

What are the progression opportunities?

The administration role may be a gateway to further career opportunities, such as management or senior support roles.

Funding & Costs

Non-Levy Employer 10% Contribution

£500+VAT = £600.00

Levy Employer Cost


All costs include End point Assessment

Please click the link below for further information regarding the Business Administration Level 3 apprenticeship standard.

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