Customer Service Level 2

£35.00 (+ Vat)

This innovative, multi-device eLearning course provides learners with the knowledge they need to go on to achieve a level 2 customer service qualification in a fun and interactive way.

Category:

Description

The course content has been written by leading experts in the field of customer service and learners will cover the following topics:

  • customer service principles
  • customers’ needs and expectations
  • behaviour and interpersonal skills
  • responding to problems or complaints